Office

We want our patients to feel comfortable and cared for. To ensure your convenience, please read below for information you need about our hours, location, appointment scheduling, insurance acceptance and billing.

Our office has hours that can accommodate most any schedule. We know that your time is important, and we will schedule your appointment as professionally and quickly as possible.

 

14 Elizabeth Street
Bethel, Connecticut06801
203-797-8070
office@dockessler.com
Monday:
Tuesday:
Wednesday:
Thursday:
Friday:
08:00 AM - 05:00 PM
10:00 AM - 07:00 PM
Please call in an emergency
09:00 AM - 06:00 PM
08:00 AM - 05:00 PM

Emergencies
If you have a dental emergency after regular office hours, please call us at (203) 797-8070.

Click here for door to door driving directions

Appointments

Confirming appointments:
Your appointment time is reserved exclusively for you. Same-day cancellations and "no-show" appointments prevent us from treating other patients in need of dental care. As a courtesy, we try to call, e-mail or text patients a day or two before your appointment. Please do not depend on these reminders because circumstances beyond our (or your) control occasionally prevent us from contacting or leaving messages for every patient. This does not change the status of your appointment. All appointments are considered "confirmed" at the time they are made. If for any reason you cannot keep a scheduled appointment, or will be delayed, please call us as soon as possible.

Contacting you:
We are now able to confirm appointments at your home or cell phone number or by e-mail or text message to your cell phone. Please let us know your preferred method of contact.

Requesting and scheduling appointments:
We know you have many choices when choosing a dentist so we have made requesting an appointment a simple process via our web site.

Payment and Insurance

Senior Citizen Courtesy - ask for details!

You can pay for your office visits and any treatments by cash, check, credit or debit card at the time of treatment.

We are network providers for many dental plans; please call us or contact your benefit provider.For all insurance plans, we are happy to work with your carrier to maximize your benefits and directly bill them for reimbursement for your treatment. To discuss your payment options or insurance coverage, please call (203) 797-8070.


For your convenience, we accept patient financing through CareCredit.
Please inquire for more information, or click the link below.

Interest-free options available*
* Ask for details!

Questions about Dental Insurance

The question we are asked most often about dental insurance is, "How come my insurance doesn't pay for this?"

There are a few things you should be aware of.

1. Your dental benefits are based on the contract your employer/provider negotiated with the insurer. The care you need and/or want does not determine your dental coverage; it depends on how much your employer contributes to your plan.

2. Dental plans are designed to share in the cost of your dental care, not to completely pay for those costs. Employers offer dental benefits to help employees pay for a portion of the cost of dental needs.

3. "Usual, Customary and Reasonable" (UCR) refers to the maximum amounts that will be covered by your plan for eligible services. This is based on an arbitrary process that has nothing to do with the reality of dental charges in your community. Exceeding the plan's "customary" fee does not mean that your dentist has overcharged for a procedure. There are no regulations as to how insurance companies determine reimbursement levels, and insurance companies are not required to disclose how they determine those UCR reimbursements.

4. You have the right to choose to receive dental care from any dentist you wish; just be aware that choosing a dentist "out of network" may affect the level of reimbursement. If you choose our office - even if we are not on the "list" - we will work with you to maximize your dental benefits.

You should also be aware that there may be several limitations and exclusions usually built into the dental coverage your employer provides.

1. A dental plan may exclude certain dental treatments - even treatments you and your dentist agree that you need - based on the contract negotiated by your employer and the insurance company. Please do not let those factors determine your treatment decisions - we can help you decide what treatment is best for you.

2. Plan frequency limitations - again, the result of the negotiated contract between your employer and the insurer - may determine that certain procedures may not be covered as often as necessary for the best oral health care. For example, a plan might pay for a dental cleaning only twice a year, even though you might require a cleaning every three months. Likewise, some dental plans specify a dental examination/cleaning twice a year; some specify every six months.

3. Some dental plans only allow benefits for the least expensive treatment for a condition, whether or not it is the best dental treatment option for you. Again, please base your dental treatment decisions on your needs, not on your benefit coverage.

Employer-negotiated dental benefits can significantly reduce your personal cost; our job is to make sure you receive the best possible dental care and maximize your dental insurance benefits.

Electronic Insurance Claim Processing
Our office utilizes electronic claims processing.This means that rather than sending your dental claim through the mail, we send it electronically to your insurance company with the click of the button. By filing your claim electronically, information is submitted more efficiently and with fewer errors.This benefits our patients because the turn around time on claims is faster and fewer claims are returned or denied. We are happy to submit your dental claims to your insurance company on your behalf.